FAQ
Q: Are Fluures footwear products safe and comfortable for daily wear?
A: Definitely yes! All footwear launched by Fluures is crafted with premium skin-friendly, breathable and harmless raw materials. Every pair of shoes goes through multiple strict quality tests, including wear resistance, structural stability and material safety inspections. Our products contain no irritating substances, ensuring safe, soft and comfortable wearing experience for long-time daily use and various scenarios.
Q: What is the overall delivery timeline for my footwear order?
A: Our team will complete order verification, product inspection and warehouse arrangement within 1 to 3 working days after successful payment. For local regional shipments, the general delivery cycle is 3 to 7 working days. For global cross-border orders, the delivery period ranges from 7 to 21 working days, which is subject to local logistics efficiency and customs clearance progress of the destination country or region.
Q: Is real-time order tracking available for all shipments?
A: Sure, we support full-process logistics tracking for all orders. Once your footwear parcel is dispatched from our warehouse, a exclusive logistics tracking number will be automatically sent to your reserved email address. You can enter this tracking code on the official website of the logistics provider to check the real-time transportation status and delivery progress of your package anytime.
Q: How to handle defective or damaged footwear upon delivery?
A: If you receive shoes with manufacturing flaws, workmanship defects, transportation damage or other quality problems, please take clear photos or short videos of the defective items and outer package within 7 calendar days after signing for the parcel. Submit your after-sales request via our official email: service@fluures.com. Our customer service team will verify the issue quickly and arrange free replacement or full refund for you as soon as possible.
Q: Does Fluures provide global shipping service?
A: We offer worldwide shipping services covering most countries and regions around the globe. Please kindly note that cross-border shipments may incur local customs clearance fees, import tariffs and other related tax charges in accordance with local regulatory policies. All additional fees generated are borne by the recipient.
Q: Am I allowed to modify or cancel my submitted order?
A: Customers can apply for order cancellation or information modification free of charge within 3 working days before the parcel is officially shipped. Once the order enters the warehouse processing and packaging procedure, it cannot be modified or canceled anymore. If you have urgent adjustment or cancellation needs, please contact our customer support team at the earliest time for assistance.
Official Contact Information
Phone: +00852-2233730
Email: service@fluures.com
Address: 34 Clear Water Bay Road, Rainbow Village, Hong Kong