Shipping Policy

Thank you for choosing Fluures for your footwear shopping! We are dedicated to providing every customer with fast, stable and professional logistics distribution services, ensuring your sneakers, casual shoes and all footwear items arrive safely and smoothly. Below is a detailed introduction to our order processing mechanism, shipping solutions, logistics tracking rules, delivery restrictions and abnormal handling standards for your reference.

1. Order Processing Schedule

After your payment is successfully verified, our warehouse team will complete product quality inspection, sorting, packaging and dispatching arrangement within 1 to 3 working days for all footwear orders.
During peak shopping seasons, major promotional events and statutory holidays, the order volume will increase sharply, which may lead to a slight delay in processing progress. Once your shoe parcel is dispatched from our warehouse, you will receive an official shipment confirmation email containing order logistics details automatically.

2. Shipping Solutions & Estimated Delivery Time

To meet the diverse shopping needs of global users, Fluures provides multiple graded shipping services for footwear products. You can select the most suitable distribution method according to your arrival time demand and delivery area:
Standard Shipping
Estimated delivery time: 3–7 working days. We will assign qualified local logistics carriers based on your specific receiving address to ensure stable and cost-effective delivery service.
Expedited Shipping
Estimated delivery time: 2–4 working days. This priority shipping service supports faster parcel transit and is available for selection on the checkout page with additional service fees applied.
International Cross-border Shipping
Estimated delivery time: 7–21 working days for global destinations. The actual arrival period is affected by regional logistics efficiency, local customs clearance progress and epidemic or policy adjustments.
It should be noted that all delivery time data is for reference only. The timing calculation starts from the official warehouse shipment date, not the order placement date.

3. Shipping Fee Calculation Rules

The system will automatically calculate the final shipping cost during order settlement, and the charging standard is determined by three core factors: recipient destination address, actual weight and outer package size of footwear products, and the shipping option you select.
In occasional cases of logistics carrier route adjustment and service upgrade, the shipping fee may have minor floating changes. If any extra charge is required, our customer service team will actively contact you for confirmation in advance without arbitrary deduction.

4. Real-time Order Tracking Service

All Fluures footwear orders support full-process logistics tracking. After the parcel is dispatched, a unique tracking number will be sent to your reserved email address. You can query the real-time transportation status, transit records and estimated arrival time of your shoe package on the official website of the corresponding logistics provider anytime.
If you fail to receive tracking code and logistics update information within 3 working days after placing the order, please feel free to contact our support team for manual inquiry and solution.

5. Shipping Restriction Instructions

Individual footwear products may have delivery restrictions for the following objective reasons, and cannot be shipped to certain regions:
  • Oversized or overweight shoe styles that exceed the standard packaging and transportation specifications of logistics carriers
  • Special import supervision policies and commodity access regulations of destination countries and regions
  • Logistics providers’ temporary route suspension and service area restrictions
If we confirm that your receiving address does not support normal delivery after verification, we will contact you in a timely manner to negotiate address adjustment, product replacement, or arrange order cancellation and full refund processing.

6. Customs Duties & Related Tax Regulations

For all international cross-border footwear orders, local customs may charge official customs clearance fees, import tariffs and other statutory taxes when the parcels enter the destination country.
All these additional charges are not included in the product unit price and official shipping fees. According to international trade rules, the relevant expenses shall be borne solely by the recipient. We recommend that you fully understand the local import tax policies and commodity regulations before placing cross-border orders.

7. Abnormal Delivery Problem Handling

Order Delivery Delay
If your footwear parcel fails to arrive within the estimated delivery cycle, please troubleshoot according to the following steps:
1. Check the latest logistics tracking updates to confirm whether the parcel is in transit or stuck in customs;
2. Verify your reserved shipping address, contact information and zip code to rule out filling errors;
3. If the delay problem cannot be solved independently, please contact our customer service for professional assistance.
Lost or Damaged Parcel Handling
If your shoe package is lost during transportation or the received footwear is damaged, deformed or contaminated due to logistics problems:
1. Take complete and clear photos or videos of the outer package and internal shoe products to retain valid evidence;
2. Submit a problem feedback application to our official email within 7 calendar days after receiving the parcel;
3. Provide your corresponding order number and evidence materials for verification.
We will immediately dock with the logistics carrier to investigate the problem and complete after-sales settlement efficiently.

8. Official Contact Channels

For any consultation about order processing progress, shipping fee standards, logistics tracking, delivery exceptions and other related issues, please reach out to us via:
Email: service@fluures.com
Phone: +00852-2233730
Address: 34 Clear Water Bay Road, Rainbow Village, Hong Kong

9. Supplementary Service Notes

Fluures has always been committed to optimizing the global logistics system and bringing every user a stable, efficient and reassuring footwear shopping and delivery experience. If you have special delivery needs such as designated delivery time and logistics preferences, please contact us to confirm relevant arrangements before placing an order. We will try our best to meet your reasonable personalized shipping requirements.